Frequently Asked Questions
Getting Started
You’ve got two options. Go to the “Start Processing Claims” button on the How it Works page to send us your info and we’ll be in touch with codes for processing right away. Or, send us a claim file and we’ll build a custom pricing model tailored to your business. Either way, setup is fast and straightforward.
Nope. GoMango works with your existing pharmacy management systems and would be set up like any other payor. There’s no new software to install, and no need to change how you operate.
If you’re using one of our standard pricing plans, you can start using it the same day. Custom plans typically take about a week from file submission to implementation.
Pricing & Fees
Yes, we use AI with human oversight to analyze store data and recognize opportunities to optimize pricing.
No hidden fees, no fine print. Our admin fees are $1.10 for processed claims, $0.55 for OTCs, and we don’t charge reversal fees — ever.
In many cases, our partners see an average 25% boost in profit per cash claim. Want to see how your current pricing stacks up? Request a Free Pricing Review
Yes. With our custom plan, you’ll have full visibility and control over your pricing strategy. Even our standard plans are built to be fair, competitive, and more profitable than traditional card models.
Pharmacy Operations
GoMango is designed to complement your existing operations — not complicate them. Our solution can be implemented in a way that’s compliant with contract terms, and we’re happy to talk through your specific situation.
Absolutely. You decide when and how you want to use GoMango. Some pharmacies use us exclusively, while others apply our pricing to specific scenarios.
Yes — it’s simple by design. Whether you use the standard plan or a custom one, the process is built to fit naturally into your current workflow. Minimal effort, maximum return.
Customization & Support
Standard plans let you get started instantly with pre-set pricing (GOMANGO1, 2, or 3). Our custom plan uses your claims data to build a pricing strategy specifically for your pharmacy — helping you get the most value from every transaction.
Yes! GoMango allows you to apply your own branding to help maintain a consistent patient experience and reinforce trust at the counter.
We’re here for you. You can reach us any time at hello@gomangomeds.com or through the customer support form. Our team knows pharmacy — and we’re ready to help.
Other Common Questions
Not in the traditional sense. GoMango isn’t owned or operated by a third party trying to steer your patients. We exist to support independent pharmacies — not take from them.
Yes. Many of our clients use GoMango alongside other tools. We’ll help you evaluate what’s working, what’s not, and where you might be leaving margin on the table.
We’re here for you. You can reach us any time at hello@gomangomeds.com or through the customer support form. Our team knows pharmacy — and we’re ready to help.
As a Health Mart® Perks Preferred Vendor, GoMango has been vetted and selected to provide added value to Health Mart pharmacies and is a trusted resource for smart pharmacy pricing strategy for independents.
No. We don’t sell your data — and we never will. Your pharmacy’s claims and patient information are yours, not ours.
Still Have Questions?
We’re happy to help. Let’s talk through your goals and see how GoMango can support your pharmacy.